For insurance carriers that have spent years struggling to hire and retain workers in exactly these roles, that finding cuts two ways. On one hand, it suggests that the talent pipeline problem in back-office operations may, over time, solve itself – not because hiring improves, but because the demand for that kind of human labor diminishes. On the other hand, the transition will not be instantaneous, and the period between now and 2030 is likely to be characterized by exactly the friction the industry already feels: too many open positions, too few qualified applicants, and technology that is promising but not yet fully deployed.
